GENERAL CONDITIONS OF USE AND SALE
Welcome to our website (“www.robertocollina.com"). Access to and use of www.robertocollina.com" are activities regulated by these General Conditions of Use and Sale. Accessing and using this website, as well as purchasing products on www.robertocollina.com, assume the reading, knowledge and acceptance of these General Conditions of Use. This website is managed and maintained by Roberto Collina SRL ("the Webmaster") with registered office in Italy, via G. Morandi, 256 - Crevalcore (BO) 40014, business register no. and Tax no. 03289120374 and VAT no. 00609841200.
Terms and conditions
Access to and use of www.robertocollina.com, including displaying of web pages, communication with the Webmaster, possibility to download product information and to purchase products on the website, are activities performed by our users solely for personal use unrelated to any trade, business and professional activity. Remember that you will be the sole responsible for the use of www.robertocollina.com and its contents. The Webmaster shall not be held responsible for any use of the website and its contents by any of its users that is not in compliance with the laws in force, without prejudice to the Webmaster's liability for wilful misconduct and gross negligence. In particular, you will be the sole responsible for the communication of incorrect, false or third-party information and data, without their consent, as well as for their misuse.
Finally, since any material will be downloaded or otherwise obtained through the use of the service at the user's choice and risk, any liability for any damage to IT systems or loss of data resulting from downloads shall lie with the user and cannot be imputed to the Webmaster. The Webmaster is not responsible for any damage resulting from inaccessibility to services on the website or any damage caused by viruses, corrupted files, errors, omissions, service interruptions, deletions of content, network-related problems, providers or telephone and/or telematic connections, unauthorised access, alteration of data, failure and/or malfunction of electronic equipment of the user.
You will be responsible for the safekeeping and proper use of your personal information, including credentials that allow access to confidential services, as well as any harmful consequence or detriment that may arise to the Webmaster or third parties as a result of the incorrect use, loss, misappropriation of such information.
All the contents of the website are protected and safeguarded by the current laws on copyright and industrial and/or intellectual property. By way of example, but not limited to, content of the website includes:
• Texts
-• Any graphic and/or textual representation in general
• Photographs
• Videos
• Logos
Any reproduction, alteration, transmission, publication and/or redistribution of the content of the website is strictly prohibited without the express written authorisation of Roberto Collina S.r.l., with the exception of printing, downloading and displaying the content of the site for exclusively personal and non-commercial purposes and on condition that the content is not in any way modified and that the information relating to industrial and intellectual property rights affixed therein is maintained.
Roberto Collina S.r.l. informs that it is strictly forbidden to use all the distinctive marks owned by Roberto Collina.
At the same time, the content of the website shall not, in whole or in part, be broadcast through communication channels such as the Internet, television, radio or any other systems, without prior written authorisation from Roberto Collina S.r.l.
This document contains the general conditions of sale and online payment through the website corresponding to the domain name www.robertocollina.com, owned and operated by Roberto Collina S.r.l. (hereinafter the "seller"), with registered office in Crevalcore (BO, Italy), via Morandi n. 256 (Tax no. 03289120374; VAT No. 00609841200 and REA BO No. 279524.
These general conditions, unless otherwise specifically agreed in writing, govern the relationship between the seller and the consumer, in accordance with the provisions of Part III, Title III, Chapter I of the Consumer Code, Italian Legislative Decree no. 206/2005, and Italian Legislative Decree no. 70/2003 on electronic commerce.
The language available to conclude the contract with the Seller is Italian.
With these general conditions of sale, the Seller sells and the consumer buys remotely the tangible movable property indicated and offered for sale on the website www.robertocollina.com. The contract is concluded exclusively through the Internet, through the access of the consumer to the address www.robertocollina.com and the issuance of a purchase order according to the procedure provided for in the website.
The regular forwarding of the order will be subject to the consumer's acknowledgement and acceptance of these general conditions of sale, and in particular of the pre-contractual information, by ticking the appropriate box, at the end of the on-line filling of the order.
The Seller offers for sale on www.robertocollina.com the products and carries out its business of electronic commerce exclusively with its end users who are "consumers", i.e. only natural persons who act on www.robertocollina.com for purposes not related to their own commercial, entrepreneurial or professional activity, if any. If you are not a "consumer", please refrain from entering into commercial transactions on www.robertocollina.com.
Otherwise, the Seller is entitled not to take into consideration purchase orders from individuals other than final consumers and any other purchase order that does not comply with these General Conditions.
Before the conclusion of the purchase contract, you can view the characteristics of the goods that are shown, when making the choice, in every product sheet, and before the validation of the order with "obligation to pay", you will be informed about:
- total price of the goods, including taxes, with details of shipping costs and any other costs;
- payment terms;
- the time limit within which the Seller undertakes to deliver the goods;
- conditions, terms, costs and procedures for exercising the right of return (art. 9 of these conditions) with the right to download the relevant Return Form;
- legal guarantee of conformity for the goods purchased;
- customer service
You may, at any time and in any case before the conclusion of the contract, know the information relating to the Seller, the geographical address, telephone and fax numbers, e-mail address.
The contract stipulated between the Seller and the consumer shall be considered concluded with the acceptance of the order by the Seller and, in any case, subject to collection of the relevant payment.
Once you have completed the online purchase procedure, you will receive an e-mail confirming your order, which will contain your data, the order number, the goods purchased and their price, the shipping methods and costs, as well as the delivery address to which the goods will be sent, where you can print and store a copy of the order and of these conditions.
The Seller could not accept purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect or in case of unavailability of products.
In these cases, the Seller will inform you by e-mail that the contract has not been concluded and that the Seller has not followed up your purchase order, specifying the reasons.
The availability of products refers to the actual availability at the time you place your order. However, such availability is to be considered as indicative only, as:
- the products may be sold to other customers before your order confirmation, due to the simultaneous presence on the website of several users,
- there may be an IT malfunction that makes a product available for purchase, but that is not actually available.
Even after the e-mail order confirmation has been sent by the seller, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected by eliminating the product(s) not available and you will be immediately informed by e-mail. This e-mail will also informed you about the methods and timing of reimbursement of any excess amounts paid.
The prices published on the website robertocollina.com, payments and invoices of orders are in EURO (including VAT).
Shipping costs within the European Union are included in the purchase price.
In the event of an IT, manual, technical or any other error that may result in a substantial change, not foreseen or foreseeable by the Seller, in the retail price, making it exorbitant or clearly derisory, the purchase order will be considered invalid and cancelled and the amount paid will be refunded to you within 14 days from the day of cancellation.
Pursuant to art. 52 of Italian Legislative Decree no. 206/2005, you have the right to withdraw from the purchase contract for any reason, without explanation and without penalty, in the terms and conditions indicated in the following articles.
To exercise the right of return, you must fill out the return request and send it to the Seller by e-mail to the address customercare@robertocollina.it within 14 working days from the date of receipt of the products for which the right of return is exercised.
The right of return applies only to the product purchased in its entirety, you cannot exercise the right of return only for one or more parts of the product purchased.
Once we have received the above notice of return, you will receive quickly the instructions on how to return the product(s), assigning you a unique code for the return. You will receive an authorisation e-mail containing the necessary documents to proceed with the shipment.
The collection can be booked through the Call Center of the UPS courier at the unique number (+39) 02/30303039. The returned product must be delivered to the Seller within 14 days from receipt of the documentation. The date of delivery to the forwarder shall serve as proof of this.
Returns can only be requested by the holder of the order and made at the same address used for the shipment.
The shipment of goods returned via the courier indicated by the seller, until the proof of delivery to the warehouse of the seller, is under the full responsibility of the seller.
If you decide to use a courier other than the one indicated by the seller to return the products, the shipping costs will be borne by you, and you will also be responsible in case of product loss or damage.
The purchased product shall be returned intact, not used, not washed or otherwise altered, complete with all its parts, with the control tag related to it, the warranty seals intact and not tampered with, and in the original package (including packaging and original boxes, and any additional material, such as, for example, dust bags, hangers and clothing covers), complete with the related tax documentation.
Shipping costs relating to the return of the product within the European Union are borne by the Seller both in the event of exercising the right of withdrawal and for the replacement of goods for wrong size/colour or for defective items under warranty.
You can request the replacements of goods for wrong size/colour only once.
The return of goods on sale is allowed only for change of size/colour, you cannot request a refund.
Without prejudice to any repair costs for damage proved to the original packaging, the Seller will refund the amount already paid for the purchase of the product within 14 days from its return.
In case of payment by credit card, the refund will be made by reversal of the amount charged to the credit card.
You cannot exercise the right of withdrawal, for lack of the essential condition of integrity of the product (or its packaging and/or its contents), in cases where the Seller determines:
• The use, even partial, of the product and of any accessories;
• The lack of the original inner packaging;
• Tampering with and wear of warranty seals;
• The absence of integral elements of the product;
• The absence of the control tag attached to the product;
• Damage to the product for reasons other than its transport.
If you do not comply with the modes and terms for exercising your right of withdrawal as set out above, you will not be entitled to a refund of the amounts already paid to the Seller. Within 14 days from the sending of the e-mail with which you will be informed of the non-acceptance of the return, you can choose to receive back, at your own expense, the products in the state in which they were returned to the Seller, notifying the Seller, according to the methods that will be communicated to you. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
All products sold through the website are covered by the seller's warranty for lack of conformity of 24 months, provided that the defects are reported within 2 months from the discovery, as provided for by Italian Legislative Decree no. 206/2005.
The warranty applies to products with a lack of conformity, provided that the product is used correctly, in accordance with the instructions for use and washing indicated in the relevant label. In the event of a lack of conformity, the Seller shall, restore the conformity of the product by repairing/replacing it, at no cost to you. If, as a result of the control made by the Seller, the defect is not in a lack of conformity, you will be charged any costs for verification and restoration, where applicable, as well as transport costs if incurred by the Seller.
In cases where the application of the warranties provides for the return of the product, you must return it in its original internal packaging, complete with any documentation and accessories. In order to limit damage to the original package, the Seller recommends placing it in a second box.
The essential characteristics of the products are explained on www.robertocollina.com in each product sheet. However, images and colours of the products offered for sale on www.robertocollina.com may not correspond to the actual ones, due to the effect of the Internet browser and the monitor used.
If you need more help, the customer service of the seller will be at your disposal to answer questions or explanations that you can send by e-mail to the address customercare@robertocollina.it. Please note that the first size change in Italy / European Union is free of charge. For more information, see the section Shipping & Returns.
The website www.robertocollina.com uses cookies. Cookies are electronic files that record information relating to the navigation of the consumer in the website (pages consulted, date and time of consultation, etc.) and that allow the Seller to offer a customised service to its customers.
The Seller will inform you about the possibility of deactivating the creation of such files, by accessing your Internet configuration menu. It is understood that this will prevent you from purchasing online.
These General Terms and Conditions of Sale and Use consist of all the clauses that compose them. If one or more of the provisions of these General Terms and Conditions of Sale and Use is considered invalid or declared invalid under the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.
Any claims shall be addressed to:
Roberto Collina S.r.l.
Customer Service
Via G. Morandi, 256
40014 Crevalcore (BO), Italy
e-mail: customercare@robertocollina.it
Users who access this website state that they accept that all matters relating to the use of the website robertocollina.com are governed by the current legislation of the Italian State.
Any dispute that cannot be amicably resolved will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the consumer, if located in the territory of the Italian State.
If the consumer is resident outside the Italian territory, the Court of Bologna will be competent.
In any case, it is possible to make optional use of the mediation procedures set out in Italian Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale and use by accessing the following website: https://webgate.ec.europa.eu/odr.
Roberto Collina S.r.l. does not guarantee in any way that the content of the website complies with the regulations in force in other countries.
Pursuant to Article 13 of EU Regulation 2016/679 of 27/04/2016, hereinafter referred to as GDPR (General Data Protection Regulation), Roberto Collina S.r.l., with registered office in via Morandi n. 256, Crevalcore (BO), Italy,(Tax no. 03289120374, VAT no. 00609841200,) as Data Controller, informs you about the following:
Purposes for the processing:
The personal data you provide will be used exclusively for the following purposes:
a) stipulation and performance of the contract and all related activities, such as, by way of example, invoicing, credit protection, administrative, management, organisational and functional services for the performance of the contract;
b) fulfilment of obligations under the law, regulations, applicable legislation and other provisions issued by authorities empowered by the law and by supervisory and control bodies.
The processing of personal data for the above purposes does not require your express consent (art. 6 letter. b) and e) of the GDPR).
Mandatory or optional nature of data provision and consequences of any refusal to provide personal data:
The data required for the purposes referred to in letters a) and b) above must be mandatorily provided for the fulfilment of legal obligations and/or for the conclusion and performance of the contractual relationship and the provision of services requested. Therefore, your refusal, even partial, to provide such data would make it impossible for the Controller to establish and manage the relationship and provide the requested service.
Methods of data processing:
The processing of personal data is carried out by means of the operations set out in art. 4 no. 2) GDPR, for the purposes mentioned above, both on paper and computer, by means of electronic or otherwise automated tools, in compliance with current legislation in particular on confidentiality and security and in accordance with the principles of correctness, lawfulness and transparency and protection of Consumer rights.
Processing is carried out directly by the organisation of the controller, its managers and/or persons in charge.
Communication and Disclosure:
Personal data may be communicated, within the limits strictly pertinent to the obligations, tasks and purposes referred to above and in compliance with current legislation on the subject, to the following categories of subjects:
1. persons to whom such communication must be made in order to fulfil or to demand the fulfilment of specific obligations provided for by laws, regulations and/or Community legislation;
2. external natural and/or legal persons that provide services instrumental to the activities of the Controller for the purposes referred to above (e.g. agents, suppliers, consultants, carriers, bodies, professional firms). These persons will act as data processors.
Personal data will in no way be disclosed.
Period of retention of personal data:
Personal data will be kept for the entire duration of the contract with the Controller, after which data will be kept for the completion of the terms required by law for the storage of administrative documents, and then will be deleted.
Data transfer:
Personal data are stored on servers located within the European Union. In any case, it is understood that the Controller, if necessary, will have the right to move the servers even outside the EU. In this case, the Controller hereby guarantees that the transfer of data to non-EU countries will take place in accordance with the applicable legal provisions, subject to the stipulation of the standard contractual clauses provided for by the European Commission.
Rights of the data subject:
As an interested party, you are entitled to the rights set out in Article 15 of the GDPR, namely the rights to:
1. obtain confirmation of the existence or otherwise of personal data concerning you, even if not yet recorded, and their communication in intelligible form;
2. obtain information on: a) the origin of the personal data; b) the purposes and methods of processing; c) the logic applied in the case of processing carried out with the help of electronic means; d) the identity of the controller, managers and representative appointed pursuant to art. 5, paragraph 2 of Privacy Code and art. 3, paragraph 1, GDPR; e) the subjects or categories of subjects to whom the personal data may be communicated or which can learn about them as appointed representative in the territory of the State, managers or agents;
3. obtain: a) the updating, rectification or, when interested, integration of data; b) erasure, anonymisation or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed; c) attestation that the operations set out in letters a) and b) have been notified, including their contents, to those to whom data were communicated, unless this fulfilment proves impossible or requires the use of means clearly disproportionate to the right being protected;
4. oppose, in whole or in part: a) for legitimate reasons to the processing of personal data concerning you, even if pertinent to the purpose of collection;
Where applicable, you also have the rights set out in Articles 16-21 GDPR (Right of rectification, right to be forgotten, right of restriction of processing, right to data portability, right to object), as well as the right to complain to the Supervisory Authority.
To exercise your rights under Art. 15 of the GDPR or for questions or information about the processing of your data and the security measures taken, you can in any case forward the request to our company at the following address:
ROBERTO COLLINA S.R.L., VIA MORANDI N. 256, 40014 CREVALCORE (BO), ITALY, TEL +39 051/6804211 FAX +39 051/981360, E-MAIL:customercare@robertocollina.it
Acceptance
Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, it is expressly declared the acceptance of the provisions set out in articles: 1 (Responsibility for the use of the website); 4 and 6 (right not to process the order); 8 (no responsibility for fraudulent use of consumer credit cards, no responsibility for the success of online payment, reserve to delete the order in the event of payments from unverified PayPal accounts, reserve to delete the order in the event of failure to receive a copy of the bank transfer within 48 hours); 10 (responsibility of the consumer for loss or damage to products, forfeiture of the right of withdrawal); 13 (delivery costs/shipment and fees borne by the consumer); 15 (product replacement); 16 (use of Cookies); 19 (applicable law and competent court); 20 (privacy) of these General Conditions.